The Essential Guide to Claims Technology in a Changing Environment 8
C H A P T E R 3 :
Analytics and Reporting
Are your claims adjusters overwhelmed with current data
yet unable to see any trends or analytics for current claims?
Does your infrastructure allow for consumption of large
amounts of historical data to be used to provide key insights
into claim activities, safety initiatives, and risk programs?
Claim adjusters need to handle large caseloads and
contend with numerous issues each day. Without the
proper tools, seemingly routine claims can cause major
headaches for adjusters and impact an organization's
bottom line. Taking a proactive approach through
analytics and reporting tools, organizations can
better manage resources, claims, and vendors.
The best of the current analytics and reporting tools make
it easy for adjusters to eliminate inefficiencies, waste,
and overpayments to claimants. These tools empower
adjusters to become experts on reducing costs, providing
superior service, and promoting optimal outcomes. These
tools get the right data to the right people in the right
timeframe. And this is not static data and burdensome
reports, but rather actionable, real-time data.
This chapter in 20 seconds…
»Analytics and reporting is no longer the
province of the data scientist or the siloed
business intelligence team.
»The best of today's analytics tools get the right
data to the right people in the right timeframe.
»Analytics tools can change the way adjusters
handle claims by sharpening the focus on claim
outcomes and service levels.
