Ventiv Technology

What's more, Wallace and her team save considerable time by not having to distribute worksheets by email and then follow up with contacts who miss the deadline to return information. Ventiv Digital handles the distribution of the question sets to contacts and, with its powerful tracking and reporting capabilities, lets Wallace know the status of her campaign. Wallace's field contacts really appreciate the improvements with Ventiv Digital, as well. Says Wallace, "Now, our contacts complete their requests in an online, survey-style format that's easy to use and familiar to them. There's no training required, because they follow easy on-screen instructions. Our end users really like that they only see the questions that are relevant to their business. They choose which business division they're in, and then those are the questions that pop up. Within their specific survey, if there are things that don't apply, and they answer 'no,' then they move on to the next question without having to wade through lots of irrelevant questions." EVALUATING THE EXPERIENCE: THUMBS UP ALL AROUND According to Wallace, "Ventiv Digital has really helped us. We really appreciate the time savings, the efficiency gains, and how it helps us with our strategic goals. Plus, the information we get is more accurate, and the users like the experience. We're excited to expand upon it in collecting incidents. We plan to roll this out to even more divisions and locations. And we are looking at ways to collect other data, tying it in to Ventiv IRM and other data we have in place already. We're very happy so far and very excited over future uses." As for deploying Ventiv Digital, Wallace gives glowing reviews. "The Ventiv team, led by Meghan Palmer, was great. We worked with them to set up our first Ventiv Digital experience. Being risk managers, we knew what we wanted to ask, but we're sending it out to end users who are not risk managers or insurance people. So, as we were going through the process, we'd get feedback from users if things didn't quite make sense to them. Meghan was just awesome. She got right back to us, changed the form, and made adjustments so it was easier for the end user, more logical for them. She was very responsive and right on top of it. Our hopes are, the simple forms we'll do ourselves in the future, but it's great knowing the Ventiv team is there for anything that's a little more complicated." u VENTIV DIGITAL HANDLES THE DISTRIBUTION OF THE QUESTION SETS TO CONTACTS AND, WITH ITS POWERFUL TRACKING AND REPORTING CAPABILITIES, LETS WALLACE KNOW THE STATUS OF HER CAMPAIGN. VENTIV TECHNOLOGY 3SIXTY ° | 27

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