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Ventiv 3SIXTYº Magazine 2019

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REPORTING AND VENTIV IRM In 2017, as part of the RMS team's ongoing continuous-improvement efforts, the team decided to implement Ventiv IRM to complement its Ventiv Claims capabilities. The implementation was broken into two phases. Phase one involved providing more extensive reporting to the state agencies to help them prevent accidents and reduce claims. Phase two involved streamlining a complicated and very much manual allocation process. PHASE ONE: Reporting "We have been talking about offering our insured agencies more direct access to the claims for as long as I can remember," Ozment observes. "We are now able to do that. We have around 100 agency users now and are bringing on new users very quickly. The agencies have access to dashboards that help quickly tell their story and keep them updated on their claims. They also have the ability to run their own reports to get the data they need. Feedback from the agencies has been very good. We encouraged the agency users to look at the information we were giving them and tell us what else we could add to help them tell their story. We are getting calls from the agencies saying, 'We didn't realize we have so many claims caused by "X". Can you give us more information about the worker in these cases so that we can get the information down to the supervisors?' I'm seeing momentum building here and hope that we'll soon be able to see the effect on the safety programs of our agencies." PHASE TWO: Allocation "Phase 2 of our Ventiv IRM project is designed to replace a very manual premium allocation process," according to Ozment. "This process used to take a couple weeks and involved running reports from all these other systems and bringing them together in a complicated Excel spreadsheet. Now, the data simply comes over in the feed and everything is in Ventiv IRM. It takes minutes to do the allocation." Ozment continued, "As a by-product of bringing the premium allocation tool and the claims data together, we hope to be able to show agencies what the effect would be of focusing on claim causes. For example, if you can work to reduce claims caused by "Y" by 5 percent, you will see your premium drop by $Z. We are wrapping that implementation up now and hope to use it for our next premium allocation cycle." AN AWARD-WINNING PARTNERSHIP At the 2017 Ventiv Experience client conference, the State of Georgia won a Partnership Award for its accomplishments in dramatically enhancing its focus on risk management and loss prevention. According to Ozment, "When I came over to RMS 14 years ago, we were more about paying claims than about managing risk and mitigating losses. About that time, we started looking more systematically at why we were paying claims, what was causing the injuries, what was causing the damage, and what could we do to stop the claim before we pay it. So, now, we have a group of folks who are actively, effectively working with our state agencies to try to mitigate the claims." Ventiv is proud to partner with Dan Ozment and the State of Georgia RMS team in this most worthy endeavor. u 40 | 3SIXTY ° VENTIV TECHNOLOGY

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