Ventiv Resource Library
Issue link: https://ventiv.uberflip.com/i/1082016
Remote Access for External Users: With their legacy system, the RMS team needed to use a Microsoft Terminal Server system to keep their remote workforce connected to their environment. They experienced frequent disconnects and users timing out, thus requiring them to log in again. This affected productivity. "We were looking for a web-based environment that met the State's security standards and that would allow our remote workforce to access the system without the overhead of MS Terminal Server," Ozment explains. "Offsite access to Ventiv Claims is much easier. This makes our adjusting staff more productive." Hosting Environment Challenges: The team also struggled with the older technology of the previous self- hosted environment. After careful review of Ventiv's security protocols and service-level guarantees, the RMS team elected to have Ventiv host the Claims application and associated data. "We have all been in situations where the application folks blame the hardware folks and the hardware folks blame the network," Ozment explains. "Now, with a vendor-hosted environment, if there is a problem, it's the vendor's problem. I don't have to get in the middle of the teams to convince them they have a problem." Ozment further describes the improved ease of upgrades: "In the past, we had to follow confusing, detailed instructions to execute scripts to upgrade our environment. It was so cumbersome, we really had to work hard to get through it. Upgrades with Ventiv are completely different. Ventiv handles the upgrade and we just have to do testing." Reporting: Reports in the legacy system were difficult to modify and required time-consuming manual formatting in Excel. This made it difficult to get the state agencies information on their claims. Ozment explains, "We were trying to encourage the agencies to implement safety and maintenance processes to reduce their claims, but getting them the data to tell their story was a very manual process. As a result, they were not getting the information they needed to make positive changes." Ozment continues, "Out of the box, Ventiv Claims gave us a much better reporting solution than we had with the other system. A few of our users have been trained to run their own reports, but in cases where the users need the same data on a periodic basis, we have chosen to build the reports for them and schedule them using Scheduler and Distribution Maintenance." VENTIV TECHNOLOGY 3SIXTY ° | 39