A BUYER'S GUIDE TO PATIENT SAFETY AND IRM SYSTEMS
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Set out below are some considerations to help you evaluate systems and vendors.
SELECTION CRITERIA
IMPLEMENTATION
Make sure the vendor has experience
in healthcare and offers the types of
systems and functionality you require.
Sample considerations:
» Implementation follows a standard
methodology.
» Training in functional use and
system administration provided.
» Training provided at both customer
site(s) and vendor site(s).
» Multi-language training and training
materials provided, as required.
» Location of customer service
employees (in relation to client):
same country, different country.
MAINTENANCE & SUPPORT
You should expect 24/7 support and you
should also evaluate system upgrade
opportunities. Furthermore, planned
maintenance should typically occur
outside normal business hours.
Sample considerations:
» Range of ways to contact
support, including telephone,
online portal, and email.
» Telephone support service provided.
» Guaranteed response times and
defined service-level agreements.
» On-site expertise available.
TOTAL COST OF OWNERSHIP
You need to consider the total cost
of ownership of the systems over
the first five years. Focus on user
licenses, software maintenance, and
implementation services.
Sample considerations:
» All costs are included in the
pricing: recurring annual costs,
user licenses, training costs,
upgrade costs, implementation
support costs, customization
costs, training materials, etc.
» Pricing structure for follow-up
training provided.
» Pricing arrangements available.
