Better Decision Support
Delays in decision making can cost organizations
money -- a lot of it. It can interrupt customer
service. It can even disrupt critical operations
like supply chain management. No one
understands this better than global companies
with operations in remote areas of the world.
Delays in timely information gathering and
analysis -- and the insights they provide -- can
cripple a key function. As the pace of business
increases, so must the speed of decision-
making.
In terms of volume, UPS is the second largest
package courier in the U.S., delivering over 21
million packages on any given day. (Of course,
that number dramatically increases between
Thanksgiving and Christmas.)
UPS relies on its own business intelligence
platform to help manage and maintain its supply
chain operations. This platform utilizes an array
of analytical tools to help it capture and analyze
customer data, operational data, and planning
data so it can track -- in real time -- every
package moving through its sophisticated
shipping network.
Juan Perez, chief information and engineering
officer at UPS, says their system "helps us make
better decisions in the way that we move
packages across our network, the way that we
plan our network, and the way that we provide
information to our customers. It analyzes millions
and millions of data points every single day to
ensure that we are constantly providing the
most-up-to-date information as to the status of
a package, which then feeds all kinds of other
systems that allow us to do better planning and
better management of the network, better
support in the way that we process packages
across the organization."
THE NEED FOR SPEED | 4
