Questions to Ask
Just as importantly, it won't matter how many great features are built into the system if the
application is too difficult to use. Detractors tend to be vocal, and they multiply quickly. A
software platform that is easy for beginners but sophisticated enough for power users offer
tremendous value, especially if it results in happy staff and customers.
Is the system easy enough to use that non-technical people can learn it with minimal
guidance or support?
Is the system easy to navigate; does it offer drag and drop functionality?
Does the system require "surfing" through multiple layers of data, computer screens, etc.
Does the system require a lot of user training?
Does the system allow access to claims data through multiple browsers, operating
systems, and devices (mobile, tablet, and desktop)?
2. Software Configurability
Change is constant. And the ability to change with the times is crucial in today's world.
New business requirements, evolving industry regulations and shifting market trends are
forcing more and more organizations to seek the flexibility and resilience to be able to
respond – and adjust to -- these rapid changes.
In a perfect world, software purchasers would be able to purchase a software system that
does everything they want it to do. It doesn't matter the degree of complexity of the business
– the system would meet their exact needs and specifications.
Sadly, we don't live in a perfect world. In fact, the greater the complexity of the system
requirements, the less likely the purchaser will find a system to meet all those requirements.
Which is where customization and configurability come in. But there is a big difference in
those terms. Customization means the ability to write new code to meet specific
requirements.
Configurability means the ability to use tools and applications to meet those requirements –
without the use of code.
CLAIMS BUYERS GUIDE | 3
