Ventiv Technology

25 ©2023 Redhand Advisors. All rights reserved. 25 ©2023 Redhand Advisors. All rights reserved. clearrisk.com ClearRisk Inc. Customer Experience Support Offered • Community forums • Dedicated account representative • Email • Helpdesk • Knowledge base • Online help • Screen "tips" • User manuals • Video tutorials • Website User Conference No Client Advisory Council N/A Product Release Schedule 6 - 10 weeks Implementation Time 12 to 16 weeks Product License Subscription based, annually Average Annual Fee $25,000 to $50,000 Customers Users Deployment • SaaS Hosting • 3rd party hosted Security Certifications ClearRisk meets and has met all customer security needs and requirements 3rd Party Assessment November 2022 Data Encryption | Yes Browsers • Apple Safari • Google Chrome • Microsoft Edge • Mozilla Firefox USER SURVEY RESULTS System Value 7.7 System Satisfaction 8.0 Customer Experience 8.0 Implementation Experience 7.9 Understands Our Needs 7.7 Effectively Used 6.8 Ease of Adoption 7.7 Service Methodology ClearRisk provides multiple ways for customers to communicate with support and the customer success team. Customers have access to a library of product training material including videos and a Customer Success Manager (CSM). Customer success is focused on the value outcomes for all customers to ensure the customers goals and objectives are achieved. Customers are also able to submit tickets for general support through the system itself where they will receive prompt attention. Implementation Methodology We model each project to deliver customer value as quickly as possible. We meet with the customer's team weekly for the duration of the project to first set and then review deliverables and milestones. Our team is dedicated to accurate and effective scope-of-work (SOW) development to intimately understand intended work flows, data migration requirements, account configurations, required integrations and more. We embrace components of project management best practices in order to Deliver successful implementations. Technology Overview ClearRisk is a software-as-a-service (SaaS) solution and is fully cloud-based. ClearRisk is built on the Salesforce Platform enabling the delivery or secure, highly configurable, risk and claims solutions on mobile, tablet and web devices. NOT FOR DISTRIBUTION

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