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2023 RMIS Report

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72 ©2023 Redhand Advisors. All rights reserved. Company Overview With over 165 years in business, Travelers is a leader in personal, business and specialty insurance and the only property casualty company in the Dow Jones Industrial Average. We provide the coverage you need to protect things that are important to you, so you don't have to worry. Our promise to take care of our customers along with our focus on innovation has earned us a reputation as one of the best casualty insurers in the industry. e-CARMA ® Product Information Travelers RMIS is a risk management information provider that combines quality service and a premier risk management tool, e-CARMA. Our customer-focused tools and services meet the evolving data and analytic needs of our customers. e-CARMA provides a highly customized and personalized user experience to manage data and conduct analysis of your risk portfolio. Claim, managed care, risk control, policy, customer-specific, billing and exposure information are integrated into e-CARMA in a highly secured and controlled environment that is re- certified annually. OSHA recordkeeping is integrated into e-CARMA with a full-service option. e-CARMA is designed with direct involvement of our customers which results in an intuitive, customer-centric experience. Our team of risk management professionals provide training, customized solutions and consultative service to provide a holistic approach to identifying patterns and taking action to reduce risk. What's New We remain focused on the expansion, delivery and protection of data and enhancing functionality that helps customers take action to reduce risk. • Implemented full service OSHA recordkeeping capability • Enhanced the Occurrence Management capability to include data customization, data integration • Increased support of our TPA Services: Regulatory compliance, Dedicated Fronted Carrier support, Custom data delivery, Inventory Assumption Integration • Improved protection of data with increased Information Security technologies and practices • Amended our data delivery product to support frequency and data delivery flexibility (API) • Improved Performance Overview Report based on customer feedback • All technologies have been certified to latest support levels • Enriched data access model to enable analytics at a wide range of dimensions, significantly expanding RMIS analytics capabilities • Expanded the e-CARMA database model and leveraged AWS/Snowflake platform to expand data availability Company Info Ownership Public Company RMIS Founded | 1980 Headquarters & Locations • Hartford, CT • Irvine, CA • Los Angeles, CA • Walnut Creek, CA • Alpharetta, GA • Chicago, IL • St Paul, MN • Charlotte, NC • Philadelphia, PA • Dallas, TX • Houston, TX Leadership • Michael Strietelmeier Vice President, RMIS • Les Samsel, AVP, RMIS Consulting Group • David Lanza, AVP, RMIS Operations • Pam Gregory, AVP, RMIS Product Development Contac t Mike Strietelmeier (860) 277-9182 mstriete@travelers.com RMIS Employees | 118 Top Industries • Business & Consumer Services • Manufacturing • Retail • Transportation • Wholesale Produc t Of ferings • Benchmarking • Claims Mgmt • Data Analytics/ Predictive Modeling • EH&S • Exposure/Asset Mgmt • GRC • Healthcare Risk Mgmt • Litigation Mgmt • Location/Property Mgmt • OSHA Compliance • Policy/Program Mgmt • TCoR/Allocations travelers.com PRODUCT SCORES 8.8 8.4 Claims Management Claims Administration 7.6 7.0 EH&S Exposures 8.9 8.3 Incident Management Policy/Program Mgmt 8.9 7.8 Reporting Analytics 7.6 8.4 System Attributes System-wide Capabilities NOT FOR DISTRIBUTION

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