Ventiv Technology

Company Overview Since 1912, we've grown our organization into the sixth largest global property and casualty insurer - based on 2020 gross written premium - by maintaining our commitment to the belief that progress happens when people feel secure. At Liberty Mutual Insurance we work hard every day to support our customers and our people, so they can protect their families, build their businesses and invest in their futures. RISKTRAC Product Information RISKTRAC is a secure web-based risk management information system that provides access to current and historical views of your claims inventory. From reports and alerts to advanced data analysis tools, RISKTRAC enables you to track and trend claims activity with ease. You'll get a rich set of analytical tools that help you to identify key cost drivers and uncover emerging claim trends. Service Methodology Customer service is our number one priority. Each customer has access to a RMIS Consultant as their point of contact for all risk management and reporting needs. Our experienced consultants will help our customers with anything from training to requirements and report building. The RMIS Consultant is there to learn our customers' business and help as their data needs change. Implementation Methodology Liberty Mutual's customer-centric philosophy puts the users' needs first. During onboarding our RISKTRAC Consultants work directly with the customer to complete training as well as to determine data and reporting requirements . Onboarding and training usually is completed within the first 30 days following the effective date. Technology Overview RISKTRAC is deployed as a component of the larger Liberty Mutual Portal ecosystem, which has modules deployed both on-premises and in the AWS cloud environment. RISKTRAC is a Java application powered by an IBM DB2 database, with reporting capabilities powered by Microstrategy. Customer Experience Support Hours 24/7 Support Offered • Community forums • Dedicated account representative • Email • Helpdesk • Knowledge base • Online help • Screen "tips" • User manuals • Video tutorials • Website User Conference Annually Client Advisory Council Yes Product Release Schedule Monthly Implementation Time 30 days Customers Users Deployment • On-Premise • Public cloud Hosting Vendor hosted Security Certifications SSAE 18 SOC 1 Type I 3rd Party Assessment January 2023 Data Encryption | Yes Browsers Browser agnostic Liberty Mutual Insurance Company Info Ownership Privately held Founded | 1983 Headquarters & Locations • Boston, MA • Various global locations Leadership • Timothy Sweeney, CEO • Monica Caldas, CIO Contac t Vanessa Fellman 603-245-5844 vanessa.fellman @libertymutual.com Employees | 45,0 0 0 Top Industries • Construction & Engineering • Finance & Insurance • Manufacturing • Professional Services • Retail Produc t Of ferings • Benchmarking • Certificate of Insurance Mgmt • Claims Mgmt • Data Analytics/ Predictive Modeling • EH&S • Exposure/Asset Mgmt • GRC • Healthcare Risk Mgmt • Litigation Mgmt • Location/Property Mgmt • OSHA Compliance • Policy/Program Mgmt • TCoR/Allocations 69 ©2023 Redhand Advisors. All rights reserved. libertymutual.com NOT FOR DISTRIBUTION

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