Ventiv Technology

2 6 | 360º Aon eSolutions Airport Authority plc (DAA) is an airport operator with more than 3,200 employees and 2008 revenues of €631 million. Headquartered at Dublin Airport, DAA's jurisdiction extends to Cork and Shannon airports, airport investment and domestic and international airport retail management. Airport retailing interests stretch from Canada and the United States to the Middle East, Russia and, more recently, Delhi, India. Ensuring the safe passage of the sheer volume of people and vehicles moving through the Dublin airport on a daily basis is a top priority for DAA. On-site are approximately 13,000 employees, nearly 2,000 of whom are employed by DAA. Ground handlers, airline staff and maintenance staff all form part of the large number of people that help to run the airport. Additionally, a new terminal is being built in Dublin, requiring 2,200 construction workers; the health and safety of these workers also forms part of DAA's risk management strategy. Another key issue is security, notes Susan Ferguson, DAA's manager of Insurance Services: "Since 9/11, DAA has put significantly greater security measures in place, in line with steps taken by other European and American airports." Ferguson's role encompasses claims management and oversight of the insurance policy portfolio. Originally handled separately, these functions are now combined. DAA implemented RiskConsole for the purpose of integrating the claims and insurance functions and to automate previously manual processes for claims management. "e biggest risk we have as an airport is the aviation exposure," Ferguson asserts, "so we also have insurance cover for the likes of terrorism, airport operators' public liability, construction all risks and employer liability. What we are concerned about in insurance services is looking at incidents that may give rise to claims in the future. ere is also the day-to-day management of litigation cases. is is where RiskConsole comes in." [ managing information ] DAA looked at three other potential suppliers, but they chose RiskConsole because the product was straightforward and efficient. "We wanted something we could take on in modular form that could grow with us and our needs," says Ferguson. "It has been very successful so far. RiskConsole has helped us streamline and focus on the claims management function. It has also helped us in our relationship with loss adjustors by understanding more clearly the dynamics in defending cases. And it has equipped us better tactically." e introduction of Risk Console has helped DAA reformulate its approach to claims handling. Following its move to self-insurance over the last number of years, DAA sought to facilitate its own access to the data and to develop an understanding of the underlying trends, as well as to evaluate the speed of claim settlement. Previously, DAA made use of manual systems and relied on their loss adjustors for information. DAA now benefits from its ability to identify and address potential exposures before they can take root. RiskConsole stores all information in one place, giving DAA unprecedented access to their data. According to Ferguson, "e biggest benefit has been deeper analysis and the ability to manipulate our data, to see different views and scenarios that may not have been apparent from the way things were initially presented. Greater granularity and visibility of trend data enables us to make objective fact-based cases for action by the relevant business units." With the help of RiskConsole, DAA hopes to replicate more extensively early trend identification of the kind that Ferguson recalls from several years ago: "We had a number of incidents involving people injuring themselves as a result of pushing trolleys. We looked at the way they were handling the trolleys and found that if we replaced the mechanism in the back of the trucks duBlin

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