21 Aon eSolutions
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Risk Management Software Deployment Your Guidebook to Success
Guiding Factor #3: Client-side support and resources
At times, we work with risk managers from sizable organizations who have
dedicated IT teams that routinely manage major projects. As a result, these
clients have the appropriate people available, they know their schedule and
they know the skill sets of the resources who are coming onto the team.
By contrast, we've seen cases where a small risk management team is
tasked with the implementation, even as the team has, for example, its
renewal period coming up in three months.
On these small- to medium-sized projects, the risk manager is trying to
organize the project as well as do their day-to-day job of insurance renewal,
claims adjusting, and all the other things that go on day-to-day. In cases like
this, we'll sit down with this client and take them through a discussion that
helps to identify critical near-term needs, objectives that can wait, and how
to identify who on the client's team can handle which tasks in combination
with their normal duties.
Guiding Factor #4: System training
The phased approach to RMIS implementation also pays dividends from
a training perspective. When the RMIS provider can focus the training
efforts on one piece of the system at a time, trainees are more likely to get
comfortable with and accept the system. In addition, a focus on training
also gives the RMIS provider's account team time to build a relationship
with the client, experience success with the system and, later, roll out the
subsequent parts of the system.
