Introduction
Cost Management
Company Snapshot 1:
Tesco
Improvement of Close Times
Reduction of close times
Ensure that the information can
be easily accessed
Have a precedent
Company Snapshot 2:
St Vincent's Health Australia
Customer Experience
Better workflows for a more
consistent experience
Guarantee the security of
sensitive information
Treat people like valued
customers not statistics
Company Snapshot 3:
Hyatt Hotels and Resorts
Conclusion
03
04
06
08
10
TABLE OF CONTENTS
Optimising
your claims
management
process —
benchmark
your business
with leaders
in the field
