INTRODUCTION
The call to do more with less has become
a mantra in businesses ever since the GFC
forced many organisations to watch their
expenses more closely. Yet, for those in
the claims department, this remit is not a
new one. Given that we are in the business
of revenue saving, doing more with less
has always been our number one priority.
Therefore, a claims manager should be constantly
thinking about how they can be doing more with less by:
• Processing more claims
• Protecting your company against the severity of a claim
• Keeping consistency and efficiency in spike times
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The key to achieving the above lies in streamlining your processes.
An optimised operation will allow you to:
• Create better workflows so it won't be as stressful when staff are
away or you have a spike time
• Increase transparency and accountability
• Make better business decisions
• Be proactive in preventing claims
But how do you optimise your operation? In claims management,
optimisation revolves around three key components:
Cost management
Improvement of close times
Customer experience
This ebook looks at how three organisations have overhauled their
processes in these areas and hope that their success inspires you to
be a driver for change too.
