The Essential Guide to Claims Technology in a Changing Environment 10
C H A P T E R 4 :
Configurability
Claim organizations operate in a competitive and
constantly changing environment. As the gap between
relevance and obsolescence grows each day, companies
need to meet change head-on and adapt quickly to
remain competitive. For claim organizations, this can
come down to their claim management system.
Flexible systems that adapt to business and industry
requirements are essential to meet the needs of
claim organizations today and in the future. Using an
outdated claim administration system is becoming
increasingly costly and inefficient and exposes the
organization to a higher level of business risk.
Legacy systems may still be meeting the needs of a
company; however, they lack functionality, configurability,
and can be clunky. Over time they have been reliable
and dependable, but as the market is changing,
companies are moving towards newer technology
that is more adaptable, efficient, and scalable.
This chapter in 20 seconds…
»In a competitive and constantly changing
industry, technology must help claim
organizations adapt quickly to business and
industry requirements.
»As the industry changes, organizations
are choosing systems are more adaptable,
efficient, and scalable than the legacy systems
that meet yesterday's needs.
»Current claims technology is easily modified to
meet an organization's unique needs.
