The Essential Guide to Claims Technology in a Changing Environment 11
C H A P T E R 4 : C O N F I G U R A B I L I T Y
Why Organizations Need
Configurable Software
As claim organizations evolve,
systems and processes need
to change with them.
• Older systems are often outgrown
quickly and don't provide the
configurability that organizations
need to remain relevant in the
present and for the future.
• Processes that are designed within
the parameters of existing legacy
systems will likely be inefficient and
ineffective.
• The result of using a customized
system that is not easily configurable
can mean expensive upgrades,
additional staff training, and a
decrease in the effectiveness of the
claims management process.
Configurable systems are important
as they can be easily modified to
fit the unique needs of each claim
organization and still take advantage
of streamlined processes, automation,
and industry best practices.
Benefits of Configurable
Software
• Configurable systems are flexible
and easily scalable to support the
growth of organizations.
• Ability to easily connect with data
from multiple sources to allow for
comprehensive, real-time metrics,
which enables organizations
to make better decisions.
• Configurable cloud-based software
can allow for a lower total cost of
ownership without compromising
individual customization, as all the
costs of development, upgrades,
and support are spread out
over a large customer base.
• Claim management efficiency
can be refined as workflows
can be easily modified without
the need for custom coding.
• Advancement in technology is driven
by competitive pressure surrounding
software providers. Configurable
software results in software vendors
that are always improving.
Is Your System Configurable,
Scalable and Effective?
A claim administration system should
deliver current technology that
provides businesses with the tools to
adapt and stay relevant. Does your
system meet the current standards?
