Ventiv Technology

The Essential Guide to Claims Technology in a Changing Environment 12 C H A P T E R 4 : C O N F I G U R A B I L I T Y 1. Web-based Technology That Improves Efficiency Can your claim organizations deploy the system quickly, thus reducing inefficiencies in setup? Immediate deployment should not compromise configurability, and you should be able to modify many different aspects to create a robust system that works for your organization. Web-based claim systems improve access and efficiency within an organization. Browser-based systems allow access only for those authorized to do so. Users benefit from a more flexible platform that enables connection from multiple browsers and multiple devices (including tablets). The ability to quickly access and share vital information between departments helps to streamline workflow and result in improved efficiency of the claims management process. 2. Configurable Workflows Without the Need for Custom Coding Does your system allow your claim organization to operate in a more efficient, productive, and relevant environment? As an organization changes over time, your system should provide all the tools needed to configure workflow in-house, without the need for custom coding. Ventiv Claims, for example, highly configurable dashboard interfaces, intuitive reporting, system modules, and fields enable adjusters to structure Ventiv Claims to their specific needs. Compared to older systems that require hard programming to optimize, Ventiv Claims delivers significant cost savings. 3. No Coding Required: Let Bots Do the Work for You On page 5 ("RPA: A leap forward in automation"), we discussed robotic process automation and how it enhances operational efficiency. In addition, RPA is opening up whole new realms in system configuration. The most technologically current claims-administration system deploy "bots" to let system users quickly and easily automate just about any manual process. Bots are configurable software set up to perform the tasks that you assign and control. The robotic process automation tool tracks what a user does on the screen and then automates that process. Once a user has shown the system bots what to do, the user can let the bots do the work. Bots can interact with any system or application the same way your users do. Bots can learn, and their work can be adjusted and scaled as you see fit. With an RPA-enabled claims- administration system, bots intelligently optimize how work gets done. RPA enables claim organizations to more effectively automate tasks, streamline processes, increase employee productivity, and, ultimately, deliver more satisfying claimant experiences. 4. Configurable Reporting Your claim organizations system should provide easy-to-use reporting tools within an integrated dashboard that enables adjusters to customize reports through drag-and-drop functionality. Adjusters should be able to isolate specific focus areas to improve claim management and gain key insights into risk programs, safety initiatives, and claim activities. Reports and information can also be distributed over email or the Internet to internal departments and outside parties such as nurse case managers, third-party administrators, and vendors. A CHECKLIST:

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